For all custom request orders:
50% payment is due at commission and the remaining 50% plus shipping costs to be paid at completion of the order.
I will not begin work on a custom piece until after the first payment is made and I will not ship any orders until full payment has been processed.
The timeframe for the competition of custom orders will be set in advance during the initial consultation and second payment is expected with in a week of completion of the work unless otherwise discussed.
If for any reason a customer wishes to cancel their custom order after I have already begun work on the piece their first payment will not be refunded. If a customer fails to make their second payment after a custom piece is completed and cannot be reached to discuss holding the piece or making payment arrangements within one month’s time, I reserve the right to list the piece for public sale at its full price and the first payment will not be refunded.
All orders ship with USPS from Swedesboro, NJ. Tracking numbers will be included in your shipping notification soon after your package is sent. USPS tracking is unfortunately not available for international shipping.
I will do my best to ship orders in a timely manner. I will notify buyers if I am for some reason unable to ship a standard order within one week of purchase.
Shipping prices for my items are auto calculated based on the buyer’s location. I purchase postal insurance for all orders items over $30.
Made-to-order items from my shop may take up to a week to make and additional time to ship out. Multi-item orders containing a made-to-order item will all ship at the same time. Thanks for your patience while I create for you.
When ordering a Nature Bone Studio product that contains animal bones/natural elements or functional pieces please check your local laws regarding shipping and legality before ordering. All of my products and materials are ethicality obtained and legal to own and sell within my region (New Jersey, USA). It is the customer’s own responsibility to check that such items are permitted in their location before purchase. I take no responsibility for compliance with your own local laws and shipping regulations.
International customers are responsible for all customs or import taxes that may apply. I am not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
All sales are final.
Please keep in mind that all glass and handmade items are somewhat fragile and should not be treated roughly or worn during sleep or vigorous activities. Please treat your handmade items with the same amount of love and care with which it was made.
If an item arrives to you broken due to postal damage please contact me immediately with a photo with its original packaging to show damage. I am very careful to pack each glass piece as securely as possible for shipping- if something arrives to you damaged, please contact me immediately and I will do my best to make it right and file the necessary claims with USPS. I purchase postal insurance for all packages containing glass items of over $30 value.
Your satisfaction with my products is my priority! Please contact me right away if you have any issues with your purchase, I will do my best to always ensure a happy customer.
Message response time~
I am always open to receive messages from fans and customers. I take custom order requests and am also happy to answer any questions about my products or work process that you may have. However, I am not available to respond to messages for every moment of the day. Sometimes I may reply immediately because I am already actively using a device and have a readily available answer to the question. Other times I might take a few days to reply because I am very busy with other things and need to give my answer more consideration later on. Nature Bone Studio is a one woman operation with replying to messages only being a small part of all the work I do. Please be patient. I try my very best to thoughtfully respond to all messages within 24 hours, but occasionally I am delayed by my multitude of other responsibilities. I will always do my best to respond as promptly as possible.
Nature Bone Studio plugs and ear weights/hangers are individually handmade with love and care from borosilicate glass using flame-working technique and a graphite size mold. Because they are individually handcrafted the appearance of each plug may vary slightly both within a pair or from the pictures on made to order listings.
I work very hard to make each plug beautiful and the best possible match to its mate but you may notice some variation which is only normal because my hands are not quite as perfectly accurate as a mass producing machine. For this same reason the size may also vary slightly.
You will notice that plug sizes are listed by millimeter before the gauge size. This is because standard gauge sizes do not translate perfectly to metric which is used in glass making.
For example- a 2g plug that was machine made is usually 6.5mm but it is nearly impossible to measure hot molten glass to the accuracy of half a millimeter (which if your not familiar with metric, is very very small). For this reason our 2g plugs are listed as 6mm and the actual size may vary between 5.8-6.5mm. I try for the best possible size accuracy when crafting a set of plugs and the slight size variance is not usually a problem for myself or customers wearing Nature Bone Studio plugs since stretched piercings will usually stretch/shrink slightly to accommodate such a very small size difference with no problem.
If for some reason you are unhappy with what you receive or your plugs are not fitting correctly please contact me immediately to discuss correcting the problem. I value my customer’s satisfaction and will always do my best to make it right.
Be aware that my single flare and no flare plugs do not come with O-rings. I apologize. I only craft the glass, I don't have any o-rings available. However, I personally have never found them necessary for wearability- I always try to craft the wearable portion of my plugs an ample length to fit through the ear securely. If you desire O-rings to go with your Nature Bone Studio plugs you will have to purchase them separately elsewhere. There are many places online to purchase them cheaply in any size and color you could want.
If you would like a specific length for the wearable (for especially thick/thin lobes or other body piercings) or flare size please message me to discuss your specifications.
If you are looking for single plugs or specialized glass body jewelry feel free to message me describing your needs. I will be happy to help you if it is within my capabilities.
While quality glass can last a lifetime if treated carefully, I understand that on occasion drops, slips, cats pushing things off tables and other accidents can happen.
If you are the owner of any of my work and have broken your piece I would be happy to quote you a reasonable price for repair. Most often glass damage is superficial, such as a chip or missing attachment, which is simple to repair and will only cost between $10-20 for my time plus return shipping costs.
However, pieces that have been shattered or servely damaged may not be able to be repaired. If you are hoping to get a piece repaired please keep any broken pieces and send me a photo so I can assess the damage. I will quote you a repair cost and give you my address to return the piece. Functional pieces and ear wear must be 100% cleaned before returning for repair.
Please do not contact me about repairing other people's glasswork. I am only willing to offer cheap glass repairs for my own work to ensure my customers can continue to enjoy their Nature Bone Studio purchases for a lifetime.
I am happy to work with shops and retailers on wholesale orders of any of my Nature Bone Studio products featured here on Etsy. Since I create most of my items made-to-order, bulk orders must be placed in advance to give me time to handcraft the items, which can take a month or more depending on the quantity. Also please keep in mind that while slightly discounted, my wholesale prices still reflect the individually handcrafted nature of my items and painstaking care with with I create them. Wholesale orders and pricing can be discussed with me, Jean, via email to firstname.lastname@example.org
The prices for my custom plugs are listed per pair.
If you are interested in purchasing individual plugs, mismatched size pairs or custom body jewelry please contact me via Etsy message and I will be happy to accommodate your specific needs!
All of my products ship in matte black gift boxes with green ribbons filled with moss and colorful tissue paper, making them great ready-to-give presents.
If you are sending Nature Bone Studio products as a gift for a special someone or occasion such as a birthday, I am happy to include a personalized message in your package. Just message me after you make your purchase or include your message request in your note to seller. I will personally hand write your message onto a small card to be included in your package.