Policy - Nature Bone Studio

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns, exchanges, and cancellations

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Questions about your order?

    Please contact me if you have any problems with your order.

    Frequently Asked Questions

    Wholesale availability

    I am happy to work with shop/retailers on wholesale orders of any of my Nature Bone Studio products featured here on Etsy. Since I create most of my items made-to-order, bulk orders must be placed in advance to give me time to handcraft the items, which can take a month or more depending on the quantity. Also please keep in mind that while slightly discounted, my wholesale prices still reflect the individually handcrafted nature of my items and painstaking care with with I create them. Wholesale orders and pricing can be discussed with me, Jean, via email to naturebonestudio@gmail.com
    Please note that I do not manufacture components for other artists or crafters to use in their own work with intention of resale without crediting me.

    Are Custom glass Plugs sold individually or by the pair?

    The prices for my custom plugs are listed per pair.
    If you are interested in purchasing individual plugs, mismatched size pairs or custom body jewelry please contact me via Etsy message and I will be happy to accommodate your specific needs!

    Gift wrapping and packaging

    All of my products ship in matte black gift boxes with green ribbons filled with moss and colorful tissue paper, making them great ready-to-give presents.
    If you are sending Nature Bone Studio products as a gift for a special someone or occasion such as a birthday, I am happy to include a personalized message in your package. Just message me after you make your purchase or include your message request in your note to seller. I will personally hand write your message onto a small card to be included in your package.

    Legal imprint